Heartfelt appreciation from a customer in Hillsborough, NJ

9/21/2016 (Permalink)

The damage that greeted our customer on their return from vacation. If you have a water damage, call SERVPRO at 908-222-2020.

Last month, SERVPRO of Bridgewater received a call about a home in Hillsborough, NJ, whose owner had returned from vacation to find their house falling apart due to a water damage. We were on site within the hour. After extensive remediation, working closely with the homeowner and their insurance, the customer was very happy with our work and we received the following letter:

I would like to take this opportunity to thank you and your team for everything you have done for me and my wife during our time of crisis. …After returning from a vacation I opened the door to my house to find it was literally destroyed from a water leak. … You were at my house shortly thereafter, assessing the damage. You were knowledgeable as to what had to be done, but more importantly very kind and patient with the questions my wife and I had for you. A few hours later you had a team [on site] that started the clean up and drying process of my house. It was reassuring to know that you were there, overseeing the work. Your team was exceptional, in that they were careful with our belongings, but more importantly thoughtful and sympathetic to what we were going through.

I truly hope no one has to go through what my wife and I did, but it is reassuring to know it is people like you and your crew that make it a little easier.

With much thanks and appreciation,

Robert

Nobody anticipates damage to their home, but if it unfortunately happens you can count on SERVPRO to respond 24/7 to help you get back to normal as soon as possible. Call us any time at 908-222-2020.